Don't these situations suck?
We think so. So we try to make it as painless and easy as possible.
We do not do returns. (due to folks taking advantage of our previously relaxed return policy.)
We will be more than happy to exchange your product for something of equal or greater value.
If an item is defective (whether you buy it in the shop or we ship it to you) we will replace it for you either through the shop or through the vendor of your product, if it is a manufacturer defect.
If you are purchasing in the shop and need your product shipped, we can do that. We will work with you on a case by case basis to make this happen. We do it alllllll the time, so it's totally not a big deal!
If you are buying online, your shipping is caculated at the time of check out (minus wall art).
If you are purchasing wall art online, please make sure you send us your contact information. We send ALL of our wall art to a third party shipping company to pack and ship. Most of these items are very expensive, and we want to make sure it is put in the best hands to get from us to you. Upon making your purchase online of your wall art, we will contact you to discuss the packing and shipping options available to you. At that time, we will process your transaction for packing and shipping. ..we are more than happy to discuss this with you in detail as well. We do it regularly, so it's not as complicated as it sounds.
You can call us at 760-318-3553 if you have any questions.